JOBS: Apply as STARTEK Iloilo – Quality Analyst (WITH BPO EXPERIENCE) – STARTEK PHILIPPINES, INC. – Iloilo (Iloilo City) (Western Visayas), Iloilo (Others) (Western Visayas)

Monitors and evaluates production agents call behavior performance according to quality specifications and requirements.Measures, reports and calibrates team and call center performance on a daily, weekly, and monthly basis.Calibrates quality scores of Team Leaders and agents, and provides construct…


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